Need our help?

Before you get in touch with us, we might have your answer already! Don’t see what you’re looking for? Get in touch with us directly at enquiries@madeinoldstead.co.uk

We’re sorry about that! We found that sometimes our confirmation emails find their way into people’s junk/spam folders, so please do check their first.

If you still have no luck, please email the team on enquiries@madeinoldstead.co.uk with your surname and postcode, or order number and we will be able to help you.

Our menus are designed to be enjoyed within three days of delivery. You will receive instructions on how to re-heat and serve each item.

Aside from our vegetarian menu, we are currently unable to accommodate for any other dietary requirements.

Allergens are always listed on each product page, and for any specific allergen information, our customer care team are happy to help.

We offer a variety of menu options to suit a variety of tastes. Prices start at £59, and all our menus serve two people.

Unfortunately, we are currently unable to swap courses between different menus.

Once your delivery is en route to you, you should receive tracking information directly from DPD, where you can track it here. If there are any issues, please do contact our Customer Care team who will be able to help.

Unfortunately, we cannot accommodate collections.

Made In Oldstead boxes are delivered in wool-insulated chilled boxes by our third-party courier DPD, between 7.30am – 7.30pm on the day of delivery.

While we aim for Friday delivery of all our food boxes, this cannot be guaranteed. We work with a third-party courier and cannot be held responsible for any delays outside of our control. If delivery cannot be made on Friday, DPD will attempt to make a Saturday delivery.

We will always aim to contact you where possible to let you know and take steps to minimise the delay.

Currently, DPD can deliver to UK mainland, however this unfortunately excludes anywhere in the Scottish Highlands, Islands and Borders as next-day delivery is unavailable. We are sorry for the inconvenience.

These items are sent out using the Royal Mail Tracked 48 Service.

Orders placed before midday (Monday-Friday, excl. Bank Holidays) will be dispatched on the same day. Orders placed after midday will be dispatched the next working day. Royal Mail aims to deliver all Tracked 48 post in 2-3 working days.

Please note a signature will be required on delivery.

Gift vouchers can either be delivered via post or email.

E-vouchers will be sent as a PDF attachment which can either be printed off or sent directly to the recipient.

Postal vouchers are sent out using the Royal Mail Tracked 48 Service.

Orders placed before midday (Monday-Friday, excl. Bank Holidays) will be dispatched on the same day. Orders placed after midday will be dispatched the next working day. Royal Mail aims to deliver all Tracked 48 post in 2-3 working days.

If you are not home when your delivery arrives, DPD will attempt to leave it in a safe place.

We’re really sorry to hear this! Please check the following first:

– Is the address you’ve inputted definitely correct?
– Has your box been left somewhere out of sight in a safe place?
– Has your box been left with a neighbour?
– Has the DPD driver, or tracking info left any more details on where it was left?

If you’re still having issues, please contact our Customer Care Team along with your delivery details and we will ensure this gets resolved.

Unfortunately, we do not accept Amex as a payment method.

Redeeming one of our gift vouchers couldn’t be easier. Choose your menu and proceed to checkout. When prompted you’ll be able to enter your unique voucher code into the box.

Please note, if you are using one of our old Signature menu vouchers, any optional extras such as alcohol, will have a remaining balance that will need to be paid.

We no longer offer Classic Weekend Box vouchers, but if you still have one to redeem, please contact enquiries@madeinoldstead.co.uk and someone will help you.

We’re really sorry to hear that. Our customer care team are on hand to answer any queries you might have at enquiries@madeinoldstead.co.uk

Information on how to recycle and re-use your packaging is available here.

We do not recommend you freezing any contents of your Made In Oldstead menu.

Gift vouchers are valid for use within 12 months from the date of purchase. The exact date will be shown on your voucher.

You can purchase Banks Brothers wine as an add-on to one of our Made In Oldstead menus when checking out. However, if you’d like to purchase a larger order, or an order without a Made In Oldstead box, you can do this via the Banks Brothers website.

You can find all the information you need at www.blackswanatoldstead.co.uk. For any reservation queries, please contact the team at reception@blackswanoldstead.co.uk.

You can find all the information you need at www.rootsyork.co.uk. For any reservation queries, please contact the team at enquiries@rootsyork.co.uk.

We’re sorry to hear that! Please check the following first:

– Is your internet connected to a strong 4G or Wifi network?
– Have you field in all required fields for checkout?
– Are you using the latest version of your online browser or app?

If you’re still having issues, please contact our Customer Care Team and they can help you. So we can help as quickly as possible, please give us as much information as possible with what you’re experiencing – for example error messages, the type of device you’re using, or any screen grabs.

You can update your preferences, or unsubscribe completely from our mailing list, here.